Understanding & Managing Reactions: The SCARF Model

As human beings, we react in inconvenient but predictable ways to anything we perceive as a social or situational threat: rude people, working from home with no desk, colleagues who don't understand our challenges, navigating workplace uncertainty, etc. Understanding where our reactions come from, and what to do when we have them can help us interact with others, and with our environment, more effectively.

David Zubl - Director, Development Learning Programs at University of Michigan